data protection

Supercom is committed to protecting the confidentiality and security of its users’ personal data in accordance with the new Federal Data Protection Act (FADP), which has been in effect since September 1, 2023. We place great importance on protecting your privacy and personal data. This data protection declaration explains how we collect, use, and protect your information when you visit our website and use our services.

Collection and Use of Personal Data

Personal data refers to any information relating to an identified or identifiable natural person. This may include, for example, name, email address, phone number, or any other data that can identify a person.

On our website, we only collect personal data when you voluntarily provide it, such as by filling out our contact form or subscribing to our newsletter.

Non-Personal Data

Whenever you access our website, general information is automatically recorded (e.g., the number and duration of visits on different pages, clicks on a contact request button). This data is anonymous and does not allow direct identification of an individual and is used exclusively for statistical purposes to optimize our website, campaigns, or other electronic services.

Collection of Non-Personal Data, Security, Advertising, Analytics, and Tracking Tools

We collect anonymous, non-personal data via our website and multiple third-party security, advertising and analytics tools. This non-personal data is transmitted via cookies and other technologies such as code scripts or pixels. Please note that we do not have an exact list of the non-personal anonymous data transmitted and how it is used by different external tools, and by using our website, you accept this fact.

Third-party protection and security tools

Some of the third-party tools we use help protect us against spam, fraud, and security risks.”

Cookies and Other Third-Party Technologies

As mentioned earlier, our website and third-party technologies use cookies and other technologies (scripts, pixels) for security, to enhance your user experience, collect visit statistics, and other anonymized data.

We ask for your consent to use cookies during your first visit to our site, but you can also configure your browser or use dedicated tools to block these cookies and technologies. These tools are known as ad blockers or cookie blockers.

See our cookies page for more details on cookies.

Third-Party Tools and Technologies Used

We use several third-party tools and technologies for security and to obtain anonymous user statistics and to run our marketing campaigns:

• Google reCAPATCHA V2.
• Google Analytics 4 for analyzing website traffic and interactions.
• Google Ads, LinkedIn Ads, Meta Ads for our digital campaigns.
• Zoho CRM for managing the sales process.

Purpose of Data Processing

We use your personal data only for the following purposes:

• To communicate with you by phone, email, or other messaging services if requested by you or in the case of a potential collaboration.
• To provide our services and work with you in case of a contract.
• To communicate with you via our newsletter if you confirm your subscription (opt-in).
• To comply with our legal obligations.

 

Emails and Newsletter

By contacting us, you may receive a few informational or marketing follow-up emails exclusively from us. If you no longer wish to receive these emails, you can request to stop receiving them at any time or adjust your email settings.

If you have subscribed to our newsletter, you can unsubscribe at any time using the link provided at the bottom of the newsletter, by making a request, or by adjusting your email settings.

Simply use our contact form to do so or call us.

Processing and Transmission of Personal Data

When you provide us with your personal data (e.g., through a contact request), you consent to its use and processing. These data may be shared with third parties or subcontractors located in Switzerland or abroad (including within the EU, EEA, or outside these regions) if they are involved in executing contracts we may have with you or if required by law. We share data only if no legal or contractual confidentiality obligation prevents us from doing so.

Data Retention Period

We retain your personal data only for as long as necessary to achieve the purposes for which it was collected, unless a legal obligation requires longer retention.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, misuse, loss, or destruction.

Data Hosting

Our data is hosted by Infomaniak SA, located at Rue Eugène-Marziano 25, 1227 Les Acacias, Geneva, Switzerland.

By using our website, you consent and understand that personal and non-personal data, even when encrypted via ssL, may be indirectly transmitted to Infomaniak. While this hosting provider is subject to Swiss data protection laws, we are not responsible for any technical issues that may occur on their end, leading to data leaks or modifications.

Your Rights Regarding Your Personal Data

In accordance with the FADP, you have the following rights concerning your personal data:

• Right of access: You can request to view the data we hold about you.
• Right to rectification: You can request the correction of inaccurate or incomplete data.
• Right to erasure: You can request the deletion of your data under certain circumstances.
• Right to object: You can object to the processing of your data for direct marketing purposes.
• Right to data portability: You can request to receive your data in a structured, machine-readable format.

 

Contact

For any questions or requests regarding this data protection declaration, or to exercise your rights, please use our contact form, call us, or write to the following address: Supercom.agency c/o NASK SARL, Route des Acacias 43, CH-1227 Carouge, Geneva, Switzerland

Changes to the Data Protection Declaration

We reserve the right to modify this data protection declaration at any time without prior notice. Changes will be published on our website.

Applicable Law

This data protection declaration is subject to Swiss law.

Date

Geneva, January 31st, 2025